FAQ
Questions about CarDash.
Find answers about customer recovery requests, provider registration, driver workflows, services, coverage, and support.
Support Categories
Customer, provider, driver, and platform questions.
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Contact CarDash support for customer, provider, driver, or business inquiries.
Help Center
Clear answers for the CarDash marketplace.
These questions help explain the planned customer app, driver app, provider workflow, service types, documents, and support process.
Customer Questions
What is CarDash?
CarDash is a UAE-based towing and roadside recovery marketplace designed to connect customers with verified recovery service providers.
Can I choose the recovery type?
Yes. CarDash is designed to let customers choose the recovery type that fits the vehicle and situation, such as Standard, Luxury, Sport Car, Basement, Heavy Vehicle, Motorbike, or Boxed Recovery.
Will I be able to track the driver?
The CarDash customer experience is designed around live job visibility, allowing customers to follow the assigned driver and recovery status.
Will pricing be shown in AED?
Yes. CarDash is designed for the UAE market and all pricing, service fees, payment status, and invoices should be shown in AED.
Provider Questions
Can recovery companies register with CarDash?
Yes. Recovery companies can prepare their company profile, operating emirates, drivers, vehicles, service capabilities, and compliance documents.
What documents are required for provider registration?
Provider onboarding should include company trade license details, driver documents, vehicle registration cards, service capabilities, operating areas, and bank account information.
Can providers choose their service areas?
Yes. Providers should be able to select operating emirates and service areas so CarDash can match jobs based on location and availability.
How are providers approved?
CarDash should review provider company information, driver documents, vehicle details, and service capability before marketplace activation.
Driver Questions
How do drivers receive jobs?
Drivers should receive assigned recovery requests through the driver app after their provider company and profile are approved.
Can drivers see payment status?
Yes. The driver experience should clearly show whether a job is paid online or if cash collection is expected.
What job statuses should drivers update?
Typical statuses include Accepted, On The Way, Arrived, Recovery Started, Vehicle Loaded, and Completed.
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Contact CarDash for customer, provider, or driver questions.
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