Legal
Privacy Policy.
This page explains how CarDash may collect, use, protect, and manage information across the website and future platform services.
Draft Legal Content
Review before launch.
This page is a website-ready draft and should be reviewed by a qualified UAE lawyer before publication.
Last updated
To be confirmed before launch.
1. Information We May Collect
CarDash may collect information provided by customers, providers, drivers, staff, and website visitors when they use the website, register interest, submit forms, request support, or use future CarDash platform features.
This may include name, phone number, email address, company details, vehicle information, driver details, service area information, uploaded documents, booking details, and support messages.
2. Location and Recovery Information
For recovery services, CarDash may process pickup locations, destinations, route information, driver location, vehicle details, recovery type, booking status, and job completion information.
Location information is used to support recovery matching, driver tracking, customer visibility, provider dispatch, and operational monitoring.
3. How Information May Be Used
CarDash may use information to provide recovery services, manage bookings, verify providers, support drivers, improve customer experience, respond to inquiries, process payments, issue invoices, and improve platform operations.
Information may also be used for safety, compliance, fraud prevention, dispute handling, customer support, service quality, and reporting.
4. Provider and Driver Data
Provider and driver information may be used to review company readiness, driver eligibility, vehicle suitability, service capabilities, coverage areas, and compliance documentation.
CarDash may use this information to support approval workflows, marketplace matching, provider dashboards, driver job assignment, and operational visibility.
5. Payment and Invoice Data
CarDash may process payment-related information, transaction status, service fees, tax details, cash payment indicators, invoice records, and refund or dispute information.
Card and digital payment processing should be handled through secure payment service providers. CarDash should not store full card details unless legally and technically compliant.
6. Sharing of Information
Information may be shared with customers, providers, drivers, payment processors, support teams, service vendors, and operational staff when needed to provide or manage recovery services.
CarDash may also disclose information if required by law, regulation, legal process, safety requirements, fraud prevention, or valid government request.
7. Data Security
CarDash should use reasonable technical, administrative, and operational safeguards to protect information from unauthorized access, misuse, loss, or alteration.
No digital system is completely risk-free, and users should protect their account credentials and notify CarDash of suspected unauthorized access.
8. Data Retention
CarDash may retain information for as long as needed to provide services, meet legal or accounting requirements, resolve disputes, prevent fraud, maintain records, and support platform operations.
Retention periods may vary depending on the type of information and applicable legal or operational requirements.
9. User Choices
Users may request updates, corrections, or deletion of certain personal information where permitted by law and platform requirements.
Some information may need to be retained for compliance, safety, dispute resolution, accounting, fraud prevention, or legal reasons.
10. Updates to This Policy
CarDash may update this Privacy Policy as the website, mobile apps, provider tools, driver tools, admin systems, or legal requirements evolve.
The latest version should be published on the CarDash website before launch.
Questions?